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Jul 18, 2023

Bill payment assistance for qualifying Entergy Texas customers available soon

News Center > Bill payment assistance for qualifying Entergy Texas customers

News Center > Bill payment assistance for qualifying Entergy Texas customers available soon

09/06/2022

THE WOODLANDS, Texas – This summer brought a number of challenges for Entergy Texas customers. Near record-breaking temperatures across the state led to historic peak electricity usage and the cost for goods and services increased significantly due to inflation. The surge of natural gas prices will cause Entergy Texas customers to see a higher bill than usual in September, which is why we’re stepping up to provide relief.

Due to these challenging times, Entergy Texas is increasing corporate contributions by nearly $1.7 million and implementing additional actions to assist our customers and communities, including:

"We know this is a challenging time for our customers, and we want to ensure we’re doing everything possible to provide relief on high bills," said Stuart Barrett, Entergy Texas vice president of customer service. "At Entergy, our business is centered on our customers, and we’re committed to delivering affordable, reliable service."

Information on how to apply to receive $150 credit

Qualifying customers will be able to apply online for a one-time $150 credit on their utility bill on a first come, first serve basis. The following documentation will be required to apply for the one-time credit:

To qualify, customers must have a total household income of up to 250% of the federal poverty level, which equates to $69,000 for a family of four. Customers are encouraged to visit www.entergy.com/answers for the most up-to-date information on bill assistance.

Eligibility requirements by household size and income:

Household Size

250% FPIG Annual Income

1

$33,975

2

$45,775

3

$57,575

4

$69,375

5

$81,175

6

$92,975

Energy efficiency and bill management tools

Entergy Texas customers set a new level of peak electricity usage of 3,950 megawatts on July 13, 2022, exceeding the previous record of 3,708 megawatts that was established on August 10, 2020.

Studies show central heat and air units account for more than 50% of a customer's bill year-round, and with high summer temperatures comes higher usage and increased utility costs. If a customer turns down a thermostat below 78 degrees, the bill could be as much as 3 to 5% higher for each degree colder. If customers keep the thermostat at 68 degrees, their usage can be as much as 30% higher.

The company currently offers several bill management tools that allow customers to gain a better understanding of their energy use and better manage their payment options.

All Entergy charitable contributions come from shareholder donations, and no costs associated with Entergy charitable contributions are passed through to our customers.

More information on our programs and services to help residential customers, as well as customer resources and frequently asked questions, can be found at www.entergy.com/answers or by calling 1-800-ENTERGY.

About Entergy Texas

Entergy Texas, Inc. provides electricity to more than 486,000 customers in 27 counties. Entergy Texas is a subsidiary of Entergy Corporation, a Fortune 500 company headquartered in New Orleans. Entergy powers life for 3 million customers through its operating companies across Arkansas, Louisiana, Mississippi and Texas. Entergy is creating a cleaner, more resilient energy future for everyone with our diverse power generation portfolio, including increasingly carbon-free energy sources. With roots in the Gulf South region for more than a century, Entergy is a recognized leader in corporate citizenship, delivering more than $100 million in economic benefits to local communities through philanthropy and advocacy efforts annually over the last several years. Our approximately 12,000 employees are dedicated to powering life today and for future generations.

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