News

Sep 29, 2023

Mobile/Digital Ticketing

All tickets and parking for Tennessee Athletics events

All tickets and parking for Tennessee Athletics events will be digital and can be accessed through a mobile device to improve security, reduce the risk of ticket fraud and offer added convenience. Fans also enjoy the flexibility of being able to immediately transfer tickets or parking to friends or family members. Step-by-step instructions, recommendations and frequently asked questions are shared below.

The All Vols Account Manager provides a convenient, simple, and secure way for fans to manage tickets and parking free of charge! Using the All Vols Account Manager, fans can:

The easiest way to manage tickets or parking is through the Official Tennessee Athletics app! Download the app now on the App Store and Google Play.

A mobile device is the ticket on gameday! Fans should add tickets and parking to Apple Wallet or Google Wallet account before leaving home to avoid relying on WiFi connectivity on or near campus. Ensure that the mobile device has a good charge, and turn the screen brightness to its highest level prior to scanning at the gate or parking lot. Print at Home PDF tickets are no longer issued or accepted for entry at any Tennessee Athletics venues.

For fans who do not know their password or are logging into the All Vols Account Manager for the first time, click on "Forgot Password?"

Have questions? Feel free to call (M-F, 8:30 a.m. - 5:00 p.m.ET) or [email protected].

To access an account, launch the official Tennessee Athletics mobile app. Under the menu bar (top left corner), tap "My Tickets."

Fans can also visit an All Vols Account on a mobile device or desktop web browser.

Once logged in on a mobile device, select an event to view.

*Be sure to turn the screen brightness to its highest setting when scanning a ticket.

Once logged in on the mobile device or desktop web browser, select an event to transfer.

Please Note: Not all tickets are eligible for transfer. If not, the TRANSFER button will not be displayed.

Once logged in on the mobile device or desktop web browser, select the event to sell.

Note: Not all tickets are eligible for resale. If not, the SELL button will not be displayed.

Now that you are versed in digital ticketing – good news – digital parking is the same process.

As a reminder, the easiest way to manage parking is through the Official Tennessee Athletics app! Download the app now on the App Store and Google Play.

A mobile device will also operate as a parking pass on game day! Fans should add parking to Apple Wallet or Google Wallet before leaving home to avoid relying on WiFi connectivity on campus. Ensure that the mobile device has a good charge and turn the brightness to the highest level prior to scanning at the gate. Print at Home PDF parking passes are no longer issued or accepted for entry at any Tennessee Athletics venues.

Below are helpful screen shots to view a digital parking pass. Tennessee Athletics encourages fans to have the digital parking pass readily available to scan at the entrance of the designated lot for ease of entry and traffic flow.

Fans may preview a color-coded map HERE to plan travel routes. Only those parking passes with corresponding colors will be allowed travel to the designated lots.

* For detailed information on accessing or transferring please view the step-by-step guide for digital tickets. The process steps are identical for digital parking passes.

Before arriving at the venue to access the event, here are some tips to help expedite gameday entry:

Don't let your gameday experience end at the gate! Below are some helpful hints to protect you and your tickets:

Prevent ticket fraud by always covering the barcodes when sharing pictures of tickets on social media!

The only authorized sources for tickets to Tennessee Athletics events are:

Please be aware that tickets purchased from other resale marketplaces (including StubHub, Vivid Seats, Craigslist, eBay and ticket brokers) are not guaranteed as valid for entry into the venue.

Fans purchasing tickets from unauthorized sources (including StubHub, Vivid Seats, Craigslist, eBay and ticket brokers) assume the risk that tickets purchased are counterfeit or the barcodes have been invalidated. Any fan attempting to enter an event with counterfeit or invalid barcodes will be denied entry.

Digital tickets allows fans to use a mobile device as a game ticket. Fans will gain admission into the venue via a unique QR code, which will be scanned directly from a mobile device. For the easiest entry into the venue, fans should download the Tennessee Athletics app from the App Store (iPhone) and Google Play (Android).

Yes. Fans can view all of their tickets by swiping left or right from a mobile device. We highly encourage fans transfer a ticket to each member of their party to allow for the easiest entry and access throughout the venue.

No. With digital tickets, all tickets are fully digital and only accessible on a mobile device. PDF tickets have been discontinued and will no longer be accepted at any Tennessee Athletics venue so as to further combat fraud and counterfeiting commonly associated with PDF tickets. As a reminder, a mobile device is the ticket.

Fans can contact the Tennessee Athletic Ticket Office or a Tennessee ticket sales representative at 865-656-1200, and they will work with them to determine the best way to get into the game.

It is recommended to view and add tickets to the mobile device's digital wallet at least 48 hours before the event.

If arriving at different times, the ticketholder will need to transfer a ticket to each member of a party. This will allow the ticketholder and guest(s) to arrive at the venue at their own convenience. Once the ticket transfer offer has been sent to the guest(s), the guest(s) will receive an email instructing them to accept the tickets. If they do not already have an All Vols account, they can easily create an account to accept the ticket offer. Once guests have accepted the transfer offer, they should download the Tennessee Athletics app to view the tickets.

Fans will need to visit the ticket office at the venue on gameday and will be required to show a valid photo ID for the name on the ticket account. CLICK HERE to view gameday ticket office hours for each venue.

Before arriving at the game, download your tickets to Apple Wallet or Google Wallet. Once the tickets are downloaded, connectivity or Wi-Fi is not required to access tickets and/or parking.

Ultimately, yes. If they do not already have one, they will create one in the acceptance process.

Yes. Fans can reclaim the tickets as long as they haven't already been accepted by the recipient.

Yes, by transferring tickets or parking through an online All Vols account, it allows us to email the guest(s) directly, letting them know when tickets can be accessed, as well as any other important gameday information.

Yes, tickets may still be transferred using the Tennessee Athletics app or the mobile version of Account Manager after being added to wallet. There is not an option within the digital wallet. After transferring fans will need to remove the ticket (remove pass) from their digital wallet.

Yes, tickets may be transferred up to one hour after the event's start time.

Yes, fans will be able to access tickets for scanning via the Tennessee Athletics App by clicking on the Ticketmaster option when logging in. However, fans will not be able to manage tickets. Managing tickets will need to take place via the Ticketmaster mobile app.

No, a digital ticket must be provided either within the official Tennessee Athletics App, an All Vols Account on a mobile device or within a mobile device's digital wallet to gain entry. Photocopies, screen shots, scans and/or pictures of hard tickets will not be permitted for entry.

As a convenience, parking passes are digital as well. Upon accessing an account via the Tennessee Athletics app or All Vols.com/MyAccount, parking passes will display with tickets. Just like tickets, add a parking pass to Apple Wallet or Google Wallet account before arriving on gameday. Then have the mobile device ready to display the pass to the parking attendant upon arrival.

For any questions, please contact the Tennessee Athletic Ticket Office at [email protected] or 1-800-332-VOLS.

If you have any questions, feel free to call 1-800-332-8657 (M-F, 8:30 a.m. - 5:00 p.m.ET) or [email protected].

The following are times and locations of gameday ticket offices for home events at Tennessee: